Order 4033270

[Sliska Zafir]

I just read down the Paizo order.

I was double charged, I believe, for the Wiz Kids Base Accessory Kit. I already received (and believe paid) for it once. I'm guessing it didn't move from the delayed shipment to the shipped column, and so when the next subscription shipment came (just now) it was added.

Please do not ship this item with the others, as it is a duplicate of something you've already sent me. If I was double charged, please refund the $13.49 (+tax, I think).

Thanks for your prompt attention, and please email me when this action has been taken.

Warmly,

Dale

[Sharaya]

Hi Dale,

Thanks for the letting us know about this. I'm sorry for any confusion with this. It looks like the system tried to combine these strangely.

It looks like the order combined with the previously shipped item. Because it was already shipped and charged, it would not have sent another, but it may have caused the system to be confused about needing to ship the new items.

I have moved the subscription order items to a new order. You should get a new order confirmation email.

If you have any other questions, please let us know

Thanks!
~Sharaya

[Sliska Zafir]

Thank you Sharaya. Also, do you know the exact date or dates Mummy's Mask ACG will arrive to me? Will it be before October 21st? My son's birthday is that day and we're planning a party where we'll play it so we'd like to know if we can, or need to go with plan b. Thanks, and have a nice day. Dale

[Katina Davis]

Hi Dale,

We don't have a way to tell precisely when your card game order will reach you, unfortunately. However, I've just checked in on it and it appears to be in the batch that our warehouse is working on packing up right now. The batches can be rather large so I still don't know exactly when they will be finished processing your order, but you should receive a shipping confirmation email as soon as they do.

Since it should be sending out soon and your order is being sent via USPS Priority, it should reach you within 2 - 5 business days after it reaches our warehouse. I suspect that it should be able to reach you in time for your son's birthday, but unfortunately I cannot guarantee this. Just keep an eye on your inbox for the shipping confirmation, and let me know if you still have not seen it by the beginning of next week.

Otherwise, you should be all set! Please let me know if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out as best I can.

Thanks!
Katina

[Sliska Zafir]

Order 4099563

I was checking on this order and there are some conflicting messages about paid/not paid and shipped/not shipped. Can you update me as to the sta4us of this order? Thankfully, Dale

[Diego Valdez]

Hello Dale,

I just took a look at it and the order was partially charged for. The system had not charged for everything though. I have nudged it and everything is charged for now. You should be able to see a charge for the remained on your account.