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So, I was going through my almost-annual email slog, and noticed that an order of mine was experiencing problems due to payment method... and was going to run out of time and be cancelled, if I didn't change it!
I've attempted to rectify that (by putting in the new payment method and deleting the old), but, uh, outside of slogging through 1k+ emails, is there any way of knowing if I've accidentally had an order discarded or broken due to the payment stuff?
It happened because someone'd stolen my card number and it was cancelled - I just didn't realize that by using my new card number, I didn't invalidate the old one.
Sorry!
What's the best way to proceed? Did I somehow lose out on any orders that I'd had pending and collapsed due to old payment method?
Thank you all so much! Sorry for being a dunderhead about all this.
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Hello Tacticslion,
I looked through your order history and I don't see any cancelled orders. I do see 3 pending orders, which all are using the updated card. Would you like for me to merge them all into one order?
Yes, please! Thanks!
I updated the card yesterday when I noticed the email (previously they, and I think something else) had been using the old card, until I asked it to switch payment methods.
Thank you again! You guys are awesome! :D
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Hello Tacticslion,
One of the orders shipped out before I got in this morning so I was only able to merge 2 of them. You will be receiving an updated email confirmation reflecting that change.
Thank you so much! You guys rock! Mr. Valdez, you're awesome. Thank you!