Order 3933194


Customer Service


Pathfinder Adventure Path Subscriber

Dear Customer Service,
there might be a problem with my order 3933194. Whatever the reason, the payment got split down on your behalf in two with the first part expiring today. Since I want to avoid a delay of the package, I want to point on this soon-to-maybe-be-a-problem early :)
Greetings from Germany,
Clavicus

Customer Service Representative

Hello Clavicus,

What your are seeing are authorizations. When the order was generated one was opened for the amount of the order at the time. When the warehouse printed the pick list for the order the authorization had already expired (it should disappear from your account as soon as your bank releases the hold) so a new one was opened, but only for the amount of the set of dice that was added to the order after it was generated. That authorization will finalize for the full amount of the order when it ships. I don't see any issues with the order.


Pathfinder Adventure Path Subscriber

Thx, I got news that the shipping took place. All in all a bit strange, since I never added anything to the order after it was initially made, but I'm happy, that all went well :)
Thanks anyway for the quick response!

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