Order #3852313

[RuyanVe]

Dear Paizo customer team,

it seems that the above mentioned order #3852313 will not reach me.
It amounts to over €100 in total which means I have to pay customs--which I expected.
A problem arose when it was delivered to our home and the postal service agent would only accept the exact fee which I couldn't provide.
He told me he would come back the next day(s) so I could have the exact fee ready.
No problem I thought... but he has not yet returned (two weeks+) and I have no receipt, tracking number or what-not to go and pick it up at the customs myself.

I expect it to be returned to you. If that's the case I'd wanted to ask whether it is possible to notify me and arrange for a new attempt where you bill me for the postal fee or something?

Thanks,
CHRISTOPH

[Katina Davis]

Hello Christoph,

Thank you for letting us know about this, I'm sorry to hear that you're having trouble with customs! I have not seen a return for this shipment come back to us, so unfortunately I have no way of telling whether your local customs office still has the package, or if they've shipped it back to us.

While we'll be more than happy to set up a replacement for you if this shipment gets returned to us, you may want to call your Customs office to follow up and see what they recommend. We do not have a way to charge or coordinate the customs on, so all questions about customs should be directed to them. You can find more details about this on our FAQ here.

I apologize that there's not more I can do from my end, but I will be more than happy to help in any way I can once you've heard more from customs. Please don't hesitate to ask if there's something we can do.

Thanks, and have a great day!
Katina

[RuyanVe]

Hi Katina,

thanks for your kind answer!
I'll see what I can do on my end.

Having another sunny day coming up, I'll sure enjoy it--hope you can do the same!

Thanks,
CHRISTOPH

[RuyanVe]

Quick update:
I finally got a message saying that a shipment stays only a limited amount of days (~10) in their warehouse, then is returned to sender (great, now Elvis is singing behind my left ear)

As the whole issue took place end of April it might actually happen to show up at your warehouse...

Sooooo, if you by chance receive it please let me know.

Thanks,
CHRISTOPH

[Katina Davis]

Hi Christoph,

Thanks for the update! I took a look through the returns that we have here and I haven't seen your shipment yet. They can take a while to return to us, so we'll keep an eye out for it. If we do receive it, we'll send you an email as soon as we process it to let you know, and ask what you'd like to do with it.

Just let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help.

Thanks!
Katina

[RuyanVe]

Great!

Thank you very much for your service--top notch as always.

Thanks,
CHRISTOPH

[RuyanVe]

*dance of joy*

I received an email written by Sharaya saying that my shipment was returned to you! Yay!
Soooo, as written in the email, I'd like you to reship it with my next subscription shipment. The address is (still) valid.

Much appreciated,
CHRISTOPH

[Diego Valdez]

Hello RuyanVe,

The items are all in your sidecart waiting to get shipped out along with your July subscription order.

[RuyanVe]

Thank you so much!

Ruyan.

[RuyanVe]

Just to let you know that the shipment has reached me and everything went smoothly.
Your service and team was (once again) great!

Ruyan.

[Sharaya]

Hi RuyanVe,

Thanks for the update! We're glad to hear things made it okay this time!

~Sharaya