Order 3898122 - Arrived with opened envelope

[gadeschaos]

I have a big problem with the mentioned order.
When i opened it ( it passed through customs but the seal was safe so it was not opened there), i found that the envelope that contained Inner Sea Faiths was already opened.
Also nowhere was found the usual invoice with the recap of the items inside the pack.
This is a huge letdown, and i think it must have been shipped that way from your warehouse since the seal was intact.
It's the first time it happens but having an item arrive opened is for me a big problem.

[Katina Davis]

Hello gadeschaos,

Thank you for letting us know about this! I'm sorry to hear that you were let down by this package, but I'll be glad to see if I can help figure out what happened.

To clarify, was the envelope opened after it was sealed, or was it just not properly stuck shut? It's possible that it may have been put into the box without being sealed all the way. If you'd like, you can send a picture to [e-mail] so we can take a look and see if we can identify what happened.

In the meantime, were your books damaged at all? If so, just let us know and also send some pictures of the damage to the above email address.

Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be glad to help.

Thanks!
Katina

[gadeschaos]

It was opened after it was sealed, the part that must be ripped out for opening was already opened, it was sealed and then opened after that. Don't know why, looking back at that order i see that also the book "Wrath of thrune" was to be shipped at the time, but i see it was shipped in another package, and that still has to arrive.
This also is strange, since i often had two "small" books shipped with just a single envelope, and i can't understand why this time they have been shipped separately ( increasing shipping costs actually).

Thanks for the answer, sorry for the late reply.
Domenico

[gadeschaos]

Wrath of Thrune arrived today safely, so as far as books goes all is clear.
It's still unclear to me why the shipments was divided in two instead of them being shipped together.

Domenico

[Sharaya]

Hi Domenico,

We're glad to hear that Wrath of Thrune arrived safely.

It looks like these had to ship as separate packages because standard post for international shipping has a weight limit of 4 pounds per package. The AP combined with the other two books exceeded that limit.

If you have any further questions, please let us know.

Thanks!
~Sharaya

[gadeschaos]

Understood, thanks for the quick reply Sharaya.
I'm wondering,maybe the package was opened because it was weighted after being complete and it exceeded the limit?

Domenico

[Sharaya]

That seems like it could be a possibility. Or it could have been some other small error.

I'm sorry for any confusion. It shouldn't be a common occurrence, but sometimes mistakes can happen. If anything arrives damaged, please let us know.

Thanks!
~Sharaya