order not showing pending


Customer Service


Hello, I placed an order today around 2-2:30 pm central time, but it is not showing in Pending orders and the items are still in my cart.

When I completed the checkout process it went to the "successful checkout, your order will ship in x days", etc. Unfortunately I did not take a screen shot or anything as I expected an email to show up.

Can you confirm whether there is any order in the system or not please.

Customer Service Representative

Hi justaworm,

It looks like the order has not be submitted all the way. Did you hit the "Place Your Order" button on the confirmation page?

Thanks!
~Sharaya


I was pretty sure I did. But if there is definitely no active order, then I will try again. I just wanted to make sure I wasn't going to get a double order first. :)


Looks good this time!

Customer Service Representative

Nope, no double order. It also looks good from our side this time!

Thanks!
~Sharaya

Grand Lodge

Adventure Path Charter Subscriber

Oooooooo, you're buying me something. Niiiiiice.

-Skeld

Community / Forums / Archive / Paizo / Customer Service / order not showing pending All Messageboards
Recent threads in Customer Service