Paizo Order #3705370


Customer Service

Grand Lodge

Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber

There is a problem with shipping on this order, it wants to ship my stuff in 5 separate packages.

This is the second month in a row where the subscription confirmation email wanted to ship my order in a large number of packages. I thought I would have time to get this resolved but I already got an email today saying one of the 5 packages is about to ship.

I confirmed on the original order for this item that it was to be sidecarted from the confirmation email you sent me on September 28th order #3730098.

Is there any way I can get the shipment fixed so everything is shipped together (or 2 packages if it is actually cheaper) so I don't pay an extremely large shipping fee for 37305370?

Customer Service Representative

Sorry about that! The tech team is still looking into this.

I have made some changes to the unshipped items and you should get a new order confirmation email soon.

If we can help with anything else, please let us know.

Thanks!
~Sharaya

Grand Lodge

Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber

Sharaya,

Thanks for taking care of this, the new order has a much more reasonable shipping charge (but I think does look a little low).

However the item that shipped today shows that shipping is $9.47 for USPS which seems extremely high for a GM screen to the region of the US I live in and is higher than the combined shipping of all other items.

Customer Service Representative

Hi Terek,

I made it lower to help balance things out :)

The GM screen doesn't qualify for standard post, as it is more than 1 pound on its own and not bound printed material.

Thanks!
~Sharaya

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