Paizo Order #3705370


Customer Service

Grand Lodge

Pathfinder Adventure, Maps, Starfinder Accessories, Starfinder Maps, Starfinder Society Subscriber

There is a problem with shipping on this order, it wants to ship my stuff in 5 separate packages.

This is the second month in a row where the subscription confirmation email wanted to ship my order in a large number of packages. I thought I would have time to get this resolved but I already got an email today saying one of the 5 packages is about to ship.

I confirmed on the original order for this item that it was to be sidecarted from the confirmation email you sent me on September 28th order #3730098.

Is there any way I can get the shipment fixed so everything is shipped together (or 2 packages if it is actually cheaper) so I don't pay an extremely large shipping fee for 37305370?

Customer Service Representative

Sorry about that! The tech team is still looking into this.

I have made some changes to the unshipped items and you should get a new order confirmation email soon.

If we can help with anything else, please let us know.

Thanks!
~Sharaya

Grand Lodge

Pathfinder Adventure, Maps, Starfinder Accessories, Starfinder Maps, Starfinder Society Subscriber

Sharaya,

Thanks for taking care of this, the new order has a much more reasonable shipping charge (but I think does look a little low).

However the item that shipped today shows that shipping is $9.47 for USPS which seems extremely high for a GM screen to the region of the US I live in and is higher than the combined shipping of all other items.

Customer Service Representative

Hi Terek,

I made it lower to help balance things out :)

The GM screen doesn't qualify for standard post, as it is more than 1 pound on its own and not bound printed material.

Thanks!
~Sharaya

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