order #3693375


Customer Service


About half of this order has not shipped. 5 sets of campaign coins have been received (the PP, GP, and half the SP), shipping on 9-4. The other half (the CP and other half of the SP) plus the adventure path have not given a shipping notice, nor has the pdf shown in my downloads.

Not sure if it helps but the original notice (on 9-3) that shipping was coming soon had things divided into 3 packages, but divided up a way completely different from what actually shipped.

Customer Service Representative

Hello xobmaps,

Thank you for letting us know! The system was getting a bit confused because part of the order had shipped. I have moved the remaining items into their own separate order (shipping remains the same) and am asking the warehouse to get them underway.


Thanks for the help. Guess it is too late to try and get my current side cart added to it?

Customer Service Representative

Hello Xobmats,

I'm afraid so. I asked the warehouse to get it going this morning and it has already left the building, so I can no longer make changes to it. Did you want me to have your sidecart item go by itself right away?


No, not a problem waiting, just an after the fact thought that it might be considered my "next" subscription shipment. I can understand why it wouldn't be though, and a lot of people might have a problem if stuff shipped a paycheck earlier than expected. Mostly I was just kicking myself for missing it came out last month.

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