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Hi guys,
I have purchased 3 manuals yesterday but got a few emails saying that there is an issue with my credit card (which I know is not true). Is there an issue on your side?
I tried then to insert again my details, but the interface to put in the new details simply doesn't work (I've tried IE, Chrome, Mobile, to no avail). The form looks incomplete, I cannot fill in all the fields and there is no scroll bar to reach the invisible fields.
Would you please let me know what's the story?
I have shopped here many many times and would like to do so again, it just hurts my feelings to use amazon to buy your wonderful products, but if you don't fix this that would be my only option :( (sad face).
Looking forward to hearing from you.
Ciao,
Gianluca
Hi Gianluca,
It looks like your card is being declined by our credit card processing system because it is not passing the address verification check. This means that there is something different between the billing address that is listed for your card on our site compared to what your bank has on file for you, so our card processor is declining it for security reasons. While your bank may be willing to open the attempts as pending authorizations, we will not be able to finalize any charges through them. As we do not finalize any charges until items ship from our warehouse, these are just temporary authorizations that will expire from your account. More details about our billing process can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t
Before we try again, please double check that the billing address on your Paizo.com account exactly matches the billing address on file with your bank. Our credit card processor can be picky, so please double check things like capitalization of letters, abbreviations, etc.
This billing address section of the system can be stubborn on different internet browsers if compatibility mode is turned on. We recommend turning that off and trying again.
If you are still having trouble updating it on your side of the system, feel free to send your address (exactly as your bank displays it) via email, and we can make the correct changes on our side of the system.
Additionally, please let us know when you have updated the billing address, so we double check that it updates and processes correctly.
Thanks!
~Sharaya
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Thank you so much, Sharaya.
I have changed a little the address and let's see what happens.
It's strange, though, as I have bought quite some stuff on Paizo since I moved house last year and I never had an issue...
Let's see what happens now and hopefully everything will go smoothly!
Thanks again,
Gianluca
Hello Ural,
I gave it a shot and got the same result, the card failed the address verification system. You may want to contact your bank and have them give you the billing address they have for you exactly (including capitalization's and abbreviations). Once you have that go ahead and send it to us in an email to customer.service@paizo.com (please reference this thread in your email) and we can get it put in exactly and give it another shot.
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Thanks Diego,
I've sent an email to the customer service and I've also included - for good measure - the screenshot of my Amazon payment method which is - quite surprisingly - exactly like the same address that I've put in so far.
As I said in the email, the only difference is that for some reason you write in all capitals the name of the city (or the county). Could that be the reason?
Thanks, hopefully this will sorted soon.
Ciao,
Gianluca
Hello Ural,
Thank you for sending the email. I have sent you a response to the email.