Paizo Order # 3669129


Customer Service


Hi,
I got the e-mail about the order pending. I was surprised to see that it says it will ship in two boxes. Is that necessary? Everything can fit in one box. I figured it might just be because it's automated but I thought I'd ask.

Thanks!

Customer Service Representative

Hello Mal,

The two card game decks (the Adventure Deck and the Class Deck) are too heavy to head out there into the black together via Standard Post. They could go together via Priority mail if you'd like. However, despite being 2 packages Standard Post remains the cheapest shipping option (Priority is about $0.30 more). Let me know if you'd rather they go Priority and I will get it changed.


I'm mostly surprised because there's plenty of room for both in one box, but if two boxes are cheaper, I'll take two boxes.

I noticed something odd on the e-mail: the payment authorization doesn't match the order total. Is that because this is the first comingled shipment after I signed up for the Class Deck subscription?

Customer Service Representative

Hello Mal,

In this case it is less about the space in the box and more about the weight of each deck.

Since the decks are shipping in separate packages the authorization is just for one of those packages. What happens when and order with more than one package ships is you will be charged for the items in each package and its share of the shipping charge as they are scanned out. So you will see two transactions. The authorization will finalize for the amount you see when that package is scanned out of the warehouse, and when the other is scanned out you will see a transaction for the remainder.


Good to know. Thank you!

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