Can my subscriptions please be put on a temporary suspension? My credit card details were potentially compromised and I was forced to cancel my card. As soon as I receive a replacement and once again have the means to make a payment I'll restart them.
Customer Service Representative
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Hello Paul,
I'm very sorry to hear that your card was compromised! I've placed all of your subscriptions on hold temporarily, and you should receive a confirmation email in just a moment. Once you've got your replacement card, just let us know and we'll be sure to unsuspend the subscriptions and get the items into an order for you.
Please note that we prefer suspensions not last for more than 30 days, and since you have a lot of subscriptions they can be a bit complicated to untangle all at once. If you fear that the suspension will need to go on longer than you'd originally anticipated, just let us know and we'll see what we can do.
If there are any further questions that you may have in the meantime, please don't hesitate to ask and we'll be more than happy to assist you.
Thanks, and good luck getting your card sorted out!
-Katina
Many thanks. With any luck it'll be less than a week, and I'd be really surprised if it was more than two before I can restart things.
Well kudos to my bank. I've already got my replacement card and after about three tries I think I've got my account here to accept it as my new payment method.
Can my subscriptions please be restarted now?
Hi Paul,
I think I have got all of the suspended subscription restarted. This month's items have been generated to an order. You should get an order confirmation email for that soon.
Please let me know if you see any changes that need to be made.
Thanks!
~Sharaya
Thanks for restarting everything.
Today though, it still tried to authorize the cancelled card which I'd thought I'd gotten rid of from my account. Hopefully my new update to payment method sticks this time.
Sorry about that! Looks like the goblins in the system may have had confusion cast on them.
I have fixed things and I think they should be good now.
If any else seems amiss, please let us know.
Thanks!
~Sharaya
Well, I got my downloads and shipment OK from Order 3689722, but for some reason I only got shipped the Paizo exclusive version from my Deluxe Comics subscription. I don't seem to have been billed for the missing ones though. Could they please be added to my sidecart for next time?
Thanks for letting me know that! I am looking into what went wrong there, and why those didn't generate when I unsuspended the subscriptions.
The other covers have been added to your sidecart for your September order.
If we can help with anything else, let us know.
Thanks!
~Sharaya