Order Order 3670394

[mach1.9pants]

Hi

Settled into my new house now, so I have re-upped my subs, can't wait for Hell's Rebels! Anyway I added Goblins Free to my sub order, and this is a small thing, but it didn't pick up Pathfinder Advantage? Mainly checking so it is sorted for further orders I do, rather than a bit off $5 :D

Cheers

[Sharaya]

Hi mach1.9pants,

The Pathfinder Advantage should kick on as soon as the first (new) subscription item has shipped, or is in an order waiting to ship with the subscription item. So, you should see the discount apply when the subscription order with Hell's Rebels #1 is generated to your account. If it doesn't seem to be working then, please let us know.

Thanks!
~Sharaya

[mach1.9pants]

Thanks for the quick reply, I realised I messed up the start of my sub, too. Could you start it on #6 of giantslayer please? And I will add 2~5 to my sub order (I finished on 1 before I moved) thanks

[mach1.9pants]

Bump :D

[Sharaya]

Sorry we missed your last post! I have set the subscription to start with Giantslayer #6 instead. It should be in your sidecart now.

Thanks!
~Sharaya

[mach1.9pants]

Thanks Sharaya, no problems :D

[mach1.9pants]

I got an email about my CC failing, as I had to cancel it with RPGNow being hacked! I entered my new one and I hope that is now OK?

Thanks

[Sharaya]

Thanks for the update. It looks like the new card info should be good!

If we can help with anything else, please let us know.

Thanks!
~Sharaya

[mach1.9pants]

Nah all good and thank you, great to be back subbing :D

[mach1.9pants]

It seems you have sent me Giantslayer #5, instead of #6! I didn't notice until I went to my PDFs to start reading :-D

I have independently ordered #5, which will come with my next sub. I guess you could replace the physical #6 in that order, and just add the PDF of #6 to my assets now, please?

[Sharaya]

My mistake and my apologies! I've sent you an email with some more information.

Thanks!
~Sharaya

[mach1.9pants]

Thanks Sharaya, and no worries.

[mach1.9pants]

Bizarrely the extra order you did used my old payment method, which I had previously deleted from my payment methods! The old credit card, which I deleted from my account should not be used anymore. I manually changed it to my new one but you may need to look at the glitch and make sure it doesn't happin again, there is nothing I can change

[Sharaya]

Thanks for letting me know about that. It should be fixed now. I think It was lingering on the subscription information.