Order# 364137


Customer Service


Hello customer service, I just noticed that I have yet to receive the above order. Package Tracking only states that the items have already shipped and that the order is conplete (no tracking number). I checked with my post office and they have no record of it going through them.


Order number is really 3641397. I fat-fingered on my phone with a toddler flailing limbs like an aboleth next to me. I'm just glad she didn't land a crit on me.

Customer Service Representative

Hi Siege,

There should be a tracking link in your shipping confirmation email. It looks like it got transferred from Mail Innovations (the carrier for standard post) to the USPS on the 22nd (and should have USPS delivery confirmation/tracking number now). Sometimes it can take a bit for the tracking to start updating after the transfer happens. But it looks like it should still be making its way to you. If it hasn't made it to you in a few more business days, please let us know.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

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