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Hello, there seems to be some strange things going on regarding this order and I am now quite confused.
I ordered a number of items, to be delivered with my AP subscription to cut down on postage costs. Most of these items were for existing titles although a few won't be released until later in the year. I then, on the same day, ordered another book, also to ship with my subscription (order 3590631).
I have now received an email stating that order 3590410, consisting of this book and the AP volume, have shipped. I haven't received any other emails, but I have been keeping an eye on the bigger order to see when it will ship (so I don't miss it over the holiday season). However, if I look at the details for order 3440559, it says (for some items, several times) that they also shipped yesterday (including some items which haven't been released yet).
This all seems a bit confusing - what has actually shipped?
Hello Aubrey,
It looks like the items got stuck trying to get into the sidecart, so when the monthly subscription order was generated they were not in the sidecart and didn't get pulled into the order. I have given them a shove all the way in. Your subscription order has already shipped though so I cannot get them into that order anymore.
Order 3590631 did make it into your subscription order and shipped out.
Did you want to have the items from order 3440559 ship out right away instead of waiting for the next subscription order?