Order 3591501


Customer Service


Hi,

I'm confused as to why the Map Pack was shipped separately from my other subscription products this month. Given that there was an issue with last month's order.. I thought it better to ask if there's a problem rather than wait.

Regards,
Mark

Customer Service Representative

Hi Mark,

It looks like this is the cheapest way the system found to do it, based on item shipping categories and limitations.

The booster case is cheapest as it's own shippable package.

For the other items, domestic shipments going standard post have various shipping restrictions on total weight of package and bound-printed material (so, books) vs. other items. I don't have the full details on all of that, because there are a lot, and it gets complicated. Short story: it looks like they were set up for shipping as efficiently as they could be.

If you have another questions, please let us know.

Thanks!
~Sharaya


Yeah I'm still a little concerned because 2 of the 3 parts shipped on Monday and NOT the rest. If the map pack was broken out for just shipping, I would have thought the rest would have shipped around the same time.

Customer Service Representative

Hello Mark,

Everything looks fine on your order. The last part is gearing up for shipping and should be on its way soon.


Thanks very much for checking. I had not seen previous multi-part orders split that way, that I can recall, so was concerned.

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