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Some part of my order keeps showing as Product Out Of Stock... I suspect it to be the Chessex dice, since it sometimes alternatively shows "Product will ship within 4 to 18 days". I ordered them on 4/15, and added them to my subscription order... Unfortunately, they have now caused two months of subscriptions to build up.
Would it be possible to have the dice moved to a separate order, to allow the other products to be processed? I am okay with having to pay shipping for them separately, if need be.
Hi Kyrand,
Sorry about that! It does look like we've been having a little trouble with a couple of the dice. I have moved those back to your sidecart and will make sure the rest of the items get on their way to you as soon as possible.
If you have any further questions or concerns, please let us know.
Thanks!
~Sharaya
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Hi Kyrand,
Sorry about that! It does look like we've been having a little trouble with a couple of the dice. I have moved those back to your sidecart and will make sure the rest of the items get on their way to you as soon as possible.
If you have any further questions or concerns, please let us know.
Thanks!
~Sharaya
Unfortunately, it would appear that the dice issue is ongoing, and now holding my June subscriptions... Would it be possible to move the dice onto a separate order, with ship as soon as available (accepting the additional charges if necessary), so that my side art doesn't hold up future subscriptions? If not possible, can I instead cancel just the dice from my order(s)?
Thank you in advance!
Hi Landon,
Thanks for letting us know about this. I'm sorry to see that the system is being so stubborn (and that the dice are having such a hard time making it to us). I have moved the dice to a separate order (you should get an updated order confirmation email). I'll make sure your June order gets on the way to you soon.
If you have any further questions or concerns, please let us know.
Thanks!
~Sharaya