| Fuzzbutt |
I am sorry to have to report this, but the base set I received with this shipment was damaged. The bottom of the cardboard shipping box had styrofoam spacers on the corners and plenty of packing peanuts, but the top of the box did not... As a result, the top is crushed in and one of the corners is bowed out. The other items in my order do not appear damaged.
My order shipped UPS ground and I have not had any issues with previous orders from Paizo or orders from other campanies sending other products the same way. It seems like last year, the Skulls and Shackles box was larger and was full of packing peanuts. I think the extra padding really helped.
Is there any way that I can get the damaged product replaced?
Edit: The cardboard box it was shipped in does not appear damaged at all. I really think it is the lack of packing material inside the box.
| Diego Valdez Customer Service Representative |
Hello Fuzzbutt,
I'm sorry to hear your Base Set was damaged! I have set up a replacement to ship out to you along with your June subscription. If you are able will you email me some pictures that I can pass along for quality control? You can send them to me at customer.service@paizo.com.