Hello customer service,
How long does it usually take to get a response via your email link (i.e. one to acknowledge receipt and another with a possible resolution).
Thank you
Hi Cuzinlox,
Response time vary, based on inquiry volume and each day's priorities.
We have a pretty small team, and are closed over the weekend, so sometimes it can take us some time to work through the backlog.
Please note that we do not send an automated response acknowledging receipt (because that causes some weird problems in the inbox with spam/junk mail circles).
We'll respond to you as soon as we are able.
Thanks!
~Sharaya