Hello,
I made this order on March 9, 2015 during the DMs Day sale for a Paizo hardcover and some back issues. After a couple of weeks of waiting for my order to arrive I read the fine print and it said this order would be shipped with my monthly AP subscription (Order #3496443).
On April 13, I received notice that my AP copy (#3496443)) had been shipped though the email said there was only 1 item in the shipment; I checked my account and my DMs Day sale order (#3496413) had been divided into two packages: 4 back issues would be with the AP and 1 back issue with the hardcover (I am assuming due to package weight).
Yesterday in the mail (April 23) I receive in my mail box a slip to pick up one package from Paizo. I waited for the mail today (April 24) to see if the slip for the second package had arrived (as I live out of town and was trying to avoid making two trips). The second slip did not arrive so I went into town to pick up the first package.
I found that all that had been delivered to me was the monthly AP; the back issues were not in the package. Going back into my account it says (if I understand right) package 1 with the AP and the 4 back issues have already been shipped and package 2 with the hardcover and back issue still has not been shipped yet.
It is almost seven weeks since I made the DMs Day sale order (#3496413) with no resolution in sight. The hard cover was supposed to be a birthday gift for a friend and I have become frustrated with this order. Could someone contact me and tell me the status of my purchase and why it will be over 2 months before I receive my order?
Hello Kalin,
Thank you for letting us know. It looks like there was a glitch when the original order was moving into your sidecart. The items did not get all the way in so when the subscription checked for sidecarted items to ship it out it didn't see any. Since the original order had been set to ship with subscriptions it also didn't ship out on its own. I have set it to go out to you right away. If you would rather it go with your May subscriptions let me know and I will get that taken care of.
Thank you very much for the help!
Would it be possible for you to put package with the 4 back issues with my May subscription and send the package with the hardcover out immediately, to save on shipping costs?
Hello Kalin,
I have sent all but one of the back issues to your sidecart to ship out along with your May subscription. So all that should ship now is the hardvover and one of the magazines in one package.