Order 3541517


Customer Service


Hello,

I resubscribe to PACG by choosing to start with the Character Add-on deck. Now, when I looked at the Upcoming Subscription Shipments, I'm seeing the base set listed as expected to ship early May!

Could you check and confirm?

Many thanks!

EDITED: In the confirmation email received; only the Character Add-on deck is listed.

Customer Service Representative

Hello Karloch,

You subscription is set to start with the Add-On Deck so the Base Set should not be sent out. When you get your authorization email in May make sure to take a look at it and let us know if anything needs to be changed.


Diego Valdez wrote:

Hello Karloch,

You subscription is set to start with the Add-On Deck so the Base Set should not be sent out. When you get your authorization email in May make sure to take a look at it and let us know if anything needs to be changed.

I'll check then. Thank you very much Diego!


Karloch wrote:
Diego Valdez wrote:

Hello Karloch,

You subscription is set to start with the Add-On Deck so the Base Set should not be sent out. When you get your authorization email in May make sure to take a look at it and let us know if anything needs to be changed.

I'll check then. Thank you very much Diego!

Hello,

Just received mail for my subscription (Order 3542216).
There is a problem with the order, the base set is listed!

Please cancel it immediately or even cancel the entire subscription if needed!

I only want to start with the Add-On Deck.

Thank you.

Customer Service Representative

Hello Karloch,

Thank you for letting me know. When I had looked the base set was not on the subscription. I have removed it from the order and you should be receiving an updated email confirmation. Take a look at that and let me know if any changes need to be made.


Diego Valdez wrote:

Hello Karloch,

Thank you for letting me know. When I had looked the base set was not on the subscription. I have removed it from the order and you should be receiving an updated email confirmation. Take a look at that and let me know if any changes need to be made.

Hello Diegeo,

Base set is now removed but Shipping & Handling is $26.15 for only the Add-on Deck. Could you update and confirm the revised shipping & handling?

Thanks again!

Customer Service Representative

Hello Karloch,

I have readjusted the shipping. It should look correct now. You should be getting another email confirmation. Sorry for the confusion on that!

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