order3461266 and order 3488644


Customer Service


Hi I am confused by these orders their is overlap in them and items that I have already received. In the order with the kobold magazines it includes everything that I need including my march subscription items and the sunken temple module if it is in fact now in stock. the other order has 3 items I have already received as well as the subscription items the sunken temple and sphere of power which is a pre order which I am pretty sure is not out yet. I can't figure out what the 53.00 charge is covering, not that it's not right since I know you don't charge for items ordered a while ago and they might be included in this (sunken temple) as well as shipping I DO NOT want another reaping stone or bleeding hollow or Orcs of Belken since I already received them thank you they are great. I do want my subscription items for March, the kobold magazines and the sunken temple module. Thank you for listening to my crazy confused letter. :)

Customer Service Ray of Funshine

Hi,

I'm sorry this looks so confusing! It think some of this got moved around from the sidecart oddly (some sidecart items have been behaving oddly). Additionally, the display of bundles can be a little confusing anyway, because they have so many components, and if part of one gets moved, it moves all the components too.

It doesn't look like either of physical components of the print/pdf bundles have made it to the warehouse yet. It have moved those back to your sidecart for now. We don't charge for third party publishers' print/pdf bundles until the physical item is processed for shipping.

Everything that hasn't actually shipped yet (the Kolbold Quarterly issues and the March subscription items) I have moved to a completely new order. You should get an updated order confirmation email for that (which is now order 3497594).

I hope things look less confusing now! If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

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