Order 3427907 - Missing Promo Cards

[Kodoir]

I made a post last month about Order 3385888, and I didn't get the promotional cards. I notice they were no on my order this month either. What can I do to remedy this?

[Sara Marie]

Have you checked inside the box? The warehouse team has been putting them inside the deck box to keep them safer in transit. If its not there let me know!

[Kodoir]

I responded to this same question about that order. To be clear, I was missing the promotional cards from December. I took all the cards out of the box to sleeve them, and there were no promotional cards there. My January order was just processed, so it is not for this month, I just noticed the two promotional cards from December were not included.

I can wait until February to save you from having to ship them by themselves. Thanks for your help in the matter.

-Ron

[Sara Marie]

I'm sorry I completely misread that! I'll take care of it first thing tomorrow when I get in the office.

-sara

[Kodoir]

Take care of saying Hi to your co-workers, and maybe some coffee or tea first. This is not that important to be a "first thing in the morning" priority :)

[Sara Marie]

They should be headed out in the mail today or tomorrow. I apologize again for the massive derp on my part.

thanks
sara

[Kodoir]

I got the promo cards in the mail, sadly, they were the wrong ones. I realize my description of the issue is pretty poor though, so that is my fault.

I got in an extra copy of the Mistborn ship promo as well as the blessing, which is the promotional card that came with my order for this month already. I am missing the promotional card for December's order.

I have no problem paying the shipping to ship out the correct one, and I can also ship back the extra Mistborn card as well. Please let me know what I can do.

It looks like the order you placed to ship them was correct (Order 3434402) but looks like they shipped the two cancelled items and not the other items. So, I didn't recieve the Magpie Princess, but did get a second Mistborn.

[Sharaya]

Thanks for bringing that to our attention. Sorry to hear about that mispack!

We'll try that again!

[Kodoir]

Should I just ship these back? I have no need for the extras.

[Sharaya]

Nope. Please just pass them along to someone else who can use them or to an organized play group.