I placed an order for PACG subscription items Order 632805 on Oct 6 and an item from the Great Golem Sale Order 3316112 soon after. My credit card was charged last Friday (Nov 7). It looks like all items have been merged into one order now listed as "pending". Should this order have already shipped? I am just about to finish Raiders of Fever Sea and anxious to get AD #3.
Thanks. Appreciate the personal, as always, service. I was reluctant to post and take more time away from the back log. That would be good if it could be in mail today.
No sign of these orders. According to my account info, S&S AD 3 shipped on Nov. 18. Does that mean that the carrier was notified of a pick up on Nov 18, and perhaps actually picked up several days later, or that it was in mail service on Nov 18?
Because of subscription orders are processed in waves, it can be hard to pinpoint precisely exactly when any one order leaves the warehouse.
It looks like your shipping confirmation email show that it is "is expected to ship from the Paizo warehouse by Friday, November 21 via Standard Postal Delivery, estimated 7 to 11 business days in transit."
That means it could have left the warehouse between the 18th and 21st. We usually start counting business days from the last possible date, just in case.
With holidays here, it looks like we are currently on the 8th business day. So, it is likely still making its way to you. Additionally, some international packages and get delayed through customs, so sometimes they can take a little bit longer.
If it doesn't arrive by the end of next week or so, please let us know, and we'll see what we can do to assist you further from there. Thanks!