Hey guys,
Something appears borked with My Account Page. I can access My Downloads, My Subscriptions and the general My Account page.
But anytime I attempt to view My Order History, it goes directly to the confirm login page, and despite multiple CORRECT attempts, it still cycles back to that login screen without ever letting me see (even for a split second) my Order History.
Is this site wide or a bug just for me?
Works for me, -- david
FabioMatt, are you able to log out and log back in normally? Independent of the My Account page?
Indeed I can. Just tried it then.
Same problem remains.
Problem is primarily when I am using the Chrome browser on my iPad.
Checking now with Safari to replicate problem.
Issue exists using Safari as well.
Hmmm, I'm not able to get the issue to replicate on our test platform. Can you try from a non-mobile device (PC, Mac, etc). I'm trying to narrow the replication parameters so we can try and repo it internally.
This is basically the same thing I posted in another thread, but I wanted to make sure everyone got a response. We think we know what's going on. You have some fairly massive pending orders from the Golem sale. When our order history displays pending (not shipped) orders it recalculates the order from the bottom up (there are some technical reasons why this is a good idea, save vs sleep at -4 if I went into it here).
Basically the strain on the servers from the sale combined with your pending orders is timing out the page. Our QA platform didn't have your most recent orders, so it wasn't timing out. This will go away once the orders have shipped. Give it a day or two and things should be good again.
If you need to find out details of the order sooner than that, you can ping customer service and they can bring up your order in our admin tool (smaller audience, it can handle the load).