Order 3311736


Customer Service


Hi there,

My order is pending for near three weeks now. I imagine, the Golem Sale makes for a lot of work, but I can't help wondering if there's something specifically wrong with my order. Is there?

Cheers,
thom

Customer Service Ray of Funshine

Hi Thom,

You imagine truly - the Great Golem Sale does indeed make more a lot of work (this being the first one I have worked, I am rather astounded at how much, really).

That said, after reviewing your order, it looks like everything on your order should be good. I don't see any that would be causing a problem. It looks like all should be well as soon as the warehouse makes it to you in the queue. Unfortunately, due to the volume of orders, it has become difficult to offer specific shipping estimates. The warehouse is shipping things as quickly and efficiently and they can, but it is taking longer than normal to fulfill all orders.

We are very sorry for any inconvenience. If you need to cancel or make any changes to your order, please let us know.

Thanks!
Sharaya


Nonono, no cancellation, by all means.
Thank you for the feedback, that was all I needed to hear. I can be patient, don't worry. I'd rather get three dozen wonderful books at SOME point then not at all. :)

Keep up the good work.

Customer Service Ray of Funshine

You are very welcome. Thank YOU!


As we're nearing the 6 weeks mark: Everything ok there? Or should I chalk those books up as "Christmas presents" just to be on the safe side? ;)


I changed my card details (I had forgotten we moved, and there was a bit of a mishap with my wage going to the wrong account), so things should be ok now.

I can't see any way for me to nudge the order on, so maybe someone from Paizo could try to charge my card again?

Lantern Lodge Customer Service Dire Care Bear Manager

All good now, we will get it shipped right away.


Great stuff, thank you!
Just in time for my birthday, most likely, so sort of perfect timing. ;)


This order was not really working out all things considered.... there is one item missing. The Runelords Map Folio (PZO3003) is listed on the packaging list but it's not in the box. Sorry to say.

Lantern Lodge Customer Service Dire Care Bear Manager

I've set up a replacement (3378915) to ship out with the missing item.


Splendid! Thank you.

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