Approx. waiting time for reply from Customer Service?

[Syamy]

Just wanna ask, what's a realistic timeframe I can expect for customer service to finally reply my emails?

I know that you guys have a lot to go through (2000+?), so can we get a gauge for roughly how long we have to wait before we check in again to see if we've been forgotten?

Right now I've been waiting 3 weeks already for an email reply, and I've checked-in with an email once every week, not sure if that bumps my queue down to the bottom again.

Anyway, appreciate a reply so we don't swamp you guys with emails unnecessarily. Thanks!

(Calling is not an option since I'm an international customer)

[Sharaya]

It's hard to say for sure at this point. We still have a lot of emails to get through, but the phones have been crazy with the Great Golem Sale and it's been hard to work on messageboards and emails. We're trying to get through everything as quickly and as well as we can, it's just taking longer than we would like. We are very sorry for any inconvenience.

If it is something that is time-sensitive, please let us know, and we would be glad to take a look as soon as possible.

[zeroth_hour]

Thanks a lot for the reply Sharaya. I know it's tough when a bursty event like Golem Sale means you're really swamped.