Hey guys,
I was just checking my CC account and noticed that the authorisation for Order 3282354 has gone. The Order hasn't shipped yet, according to my account. Is there a problem?
The reason that I ask if there is a problem is that the other Order listed about #3199693 had one book cancelled without anyone bothering to email me (or contact me in any other fashion) about it. The Book was the incredibly hard to find Kingmaker #4 AP book.
Looking forward to hearing from you,
Hi Matthew,
It's not typically a problem if the authorization expires. If that happens the warehouse will just reauthorize it when they get to it in the shipping queue. More details about our billing process can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t
As for order 3199693, it looks like it was most likely cancelled by an automated program due to inventory issues. I thought that program was supposed to send an email... May take some investigating... Sorry about that! :(
If you have any further questions or concerns, please let us know.
Thanks!
Sharaya
Fresh authorisation is on. No shipping yet.
No automated email regarding the cancellation sadly.
Looks like your order is currently on a packing list to be pulled by the warehouse. So you should see a shipping update in the near future.
Hmmm. Thanks for letting me know that. We may need to take a look a what that program is doing.