Order Number 3265191

[TinyTim]

Hello

I previously asked about this issue and was asked to post again when I got my new order number.

I'd like the above order split into two, with the character add on deck and adventure deck 2 in two separate packages please!

This is to ensure that I'm not getting extra customs charges (obviously more than happy to pay the shipping charges twice!)

Kind Regards

Tim

[Sharaya]

I'm really sorry for the confusion, unfortunately, we cannot split order for the sole purpose of getting around another country's customs fees or taxes.

[TinyTim]

Sharaya wrote:

I'm really sorry for the confusion, unfortunately, we cannot split order for the sole purpose of getting around another country's customs fees or taxes.

Hum... that's exceedingly annoying...

My first reaction is to ask to cancel the subscription...

I wouldn't have been paying the extra customs charge in the first place if you hadn't delayed the orders...

I know that was circumstances beyond your control, but I don't see why I should have to pay extra because of your errors...

I'll need to think about cancelling my subscription

[Sharaya]

I'm sorry that didn't work our for you. However, we cannot honor requests to modify orders for the purpose of avoiding customs. I've sent you an email. If you still want to cancel your subscription, please confirm that we should do so.

[Sara Marie]

Unfortunately, we aren't really able to take potential customs fees or taxes into account if we end up having to ship items together or separately. We ship worldwide and while some customers may see higher customs fees due to two decks shipping together, some may see a lower amount because they are only getting one fee instead of one on each package. Planning for one scenario for one country, may impact another in a wholly different way, so ultimately we have to go with what allows us to ship quickly and efficiently as possible with making as few changes to our already complex order/shipping system as we can.

Because our online webstore (and many of our international customers) relies on us being able to ship internationally, we cannot assist with splitting orders solely to avoid customs fees or taxes as assisting with dodging customs might jeopardize our ability to ship to some or all international customers.

thanks
sara

[TinyTim]

Sara Marie / Sharaya

Thank you. I'm still annoyed, as the decks should have been shipped separately in the first place and it was an issue at your end that led to two being shipped together...

However, obviously that doesn't change the situation and I'm at least happy that it has been explained! This doesn't excuse the fact that the last post I made gave me the impression that this was possible...

Again, water under the bridge and I'm just going to have to live with it!

Kind Regards

Tim

[Steve Geddes]

This post is possibly not suitable for the high minded:

You could cancel the order for adventure deck 2 and just get the character add on deck as a delayed subscription shipment from September.

Who's to say whether you might later (ie next week) choose to start up a new subscription, beginning with adventure deck 2?

[TinyTim]

Steve Geddes wrote:

** spoiler omitted **

Steve

Well... interesting idea... but I really don't want to be seen as just trying to get around the customs :)

My whole point with this, is due to UK customs, I'm not charged on one deck (as it's under the customs limit) but I am on two! I'm perfectly happy to pay customs if an individual item is over the limit.. that really isn't a problem, and it's certainly not a concern for me financially!

However, what really irritated me is that I was forced to pay due to two decks being sent at once due to no fault of my own...

However, as I've said above, water under the bridge - I'm now fully aware of Paizo's position on this, and now that I've calmed down a bit I can indeed see it from their point of view and position!

Starting to be a little happier with the situation, so just going to suck this one up and enjoy my PFACG decks when they get here (I just hope my base set finally gets here first!)

Many Thanks though Steve for your input and to the CS team for their help with this issue :)

Kind Regards

Tim