Orders 3257810 and 3264996


Customer Service

Grand Lodge

Just got my authorization email for the September subscription. Still have a pending order (3257810, pair of the class decks) that I put in on Friday and still haven't been billed for - probably because I *think* I set it to ship with my next subscription shipment...which would be this one.

Want to make sure this is still going to happen, especially if your warehouse is gearing up to ship as much as possible as soon as possible. The two orders have different shipping methods currently, which does worry me.

Anything you all can do?

Customer Service Ray of Funshine

Not completely sure what happened here, but I've given order 3257810 an extra kick to get it over to your subscription order. You should soon get an email confirming the updated order information.

Grand Lodge

I think I may have not done something I thought I did, but this is the result I wanted. Just got the email. Thanks so much!!

Grand Lodge

Or I thought it was? I'm just going to go by the authorization email saying everything is together in a single order and disregard there being two orders (3293691, character add-on, adventure deck #2, promos; 3264996, class decks, adventure path) showing up online. If it doesn't look right when everything starts shipping out, I'll let you know. Thanks again.

Customer Service Ray of Funshine

Yes, you should go with the latest email with the information on order 3264996.

Additionally, if you open order 3293691 from the order history page, you should see that all of the items have a green "C" icon next to them. This means that they have been Combined with another order. In this case it was combined with Order 3264996.

Grand Lodge

I somehow missed the "C" entirely. That's good to know for the future. I just looked again and everything is now packed in a nice little box together under the right order number.

Thanks so much for all your help!

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