I sent an email to customer service last Friday (August 8th) and have not received a reply. Should I wait a week? Two?
Order 3149073
Hello!
I'm very sorry that we haven't responded to your email yet. Normally our response times are faster. Unfortunately, we have been receiving a larger than normal flood of emails over the last several weeks, and it's taking longer than we would like to get caught up on things. We are working at quickly as we can, but there is a lot to work through.
If it's something that is time sensitive, please let us know on here, or call us when the phone lines are open (Monday through Friday, from 10am to 5pm Pacific Standard Time - 425-250-0800).
Thanks!
Sharaya
Thanks for the reply.
No, there's no hurry. In the past a response has been very quick so I was worried my mail didn't send or something.
So it's been two weeks now. I'm not expecting a resolution that quick but some response that my email was even received would make me feel better. My Order has been pending for over a month.
I. am. so. very. sorry. Instead of getting less crazy, things are getting more crazy. I really need to find a way to get a time turner.
I have followed up on your email.