emails

[gbonehead]

Hi :)

So I apologize for the duplication, but I just wanted to double check on a couple emails I sent on Friday afternoon (both at around 2pm EST).

One was about order 3169146 and the other was with a subscription question.

Please accept my sincere apologies if this just makes more work for you; I just wanted to be sure they weren't lost in the email flood :)

thanks!
-burt

[gbonehead]

No need to respond :)

I see from Sara Marie you guys are still slammed, so no worries!

[Sharaya]

Thanks for you patience! We appreciate it, and will get back to you as soon as we can! :)

Thanks!
Sharaya

[Victor Twu]

Hi,

I didn't want to make a whole new thread for this, so I figure I will just post here.

I sent an email to customer service about two weeks ago regarding a missing card. I followed up on it last week but haven't received anything like a confirmation or receipt or anything like that. I understand you guys are slammed with some more important technical problems to deal with so I didn't want to bother too much. Would just like to know if my email was received and will be handled at some point.

Thanks!

[Sharaya]

Victor, it looks like we have received your email. It just got buried with lots of others. We'll get you taken care of as soon as we can!

Thanks!
Sharaya

[gbonehead]

Just checking back in on this, since I've noticed that posts are getting handled same day, while emails seem to languish :)

I'd love to post here, but I can't post the subscription question publicly :)

thanks :)
-burt

[Sharaya]

gbonehead wrote:

Just checking back in on this, since I've noticed that posts are getting handled same day, while emails seem to languish :)

I'd love to post here, but I can't post the subscription question publicly :)

thanks :)
-burt

Responded :) Sorry for the delay!

~Sharaya

[gbonehead]

Tag! You're it! :-)

[gbonehead]

[Just making sure this doesn't get lost in the shuffle; I replied to your email on 6/26 :)]

[Sharaya]

I did see that the other day. I was holding off on wrapping things up until I found out the exact process for that. But it will be taken care of soon. :)

~Sharaya

[gbonehead]

Perfect. Thank you!

[Victor Twu]

Hi,

Just looking for a followup on my request as well. Responded with my shipping address about a week and a half ago and haven't heard anything since.

Hope you guys have been able to clear out some of that backlog!

Thanks!

[Sharaya]

Sorry about that :/ Got you wrapped up.

We're working on the backlog, but there's still a rather enormous pile to work through. Kind of the like scene in Harry Potter, where Hogwarts is trying to sent the acceptance letter to Harry, and then finally on Sunday, a bunch owls swarmand drop letters down the chimney and they flood the house. Imagine the inbox like that.

~Sharaya