Order #3111320 Production Problem

[BobROE]

I just received my latest shipment and my copy of Shifting sands has a production problem; the pages of the book don't seem to be glued to the spine of the cover. I suspect they will start falling out.

I can send pictures if you'd like.

[Sharaya]

That sounds like something that we may need to take a look at for quality control. Please email some pictures to [e-mail], and we should be able to assist you further from there.

Thanks!
Sharaya

[BobROE]

I've sent an e-mail, same title as this thread.

If I could get a replacement that would be grand.

[Sharaya]

I've found your email and followed up on it.

Thanks!
Sharaya

[BobROE]

Thank you very much. :)

[Sharaya]

You are quite welcome! :)

~Sharaya

[BobROE]

When I view my upcoming subscription shipments it shows the upcoming one with the replacement copy but it looks like the shipping for it isn't free, rough $4 more than a month when I receive just one book.

[Erik Keith]

Thanks for letting me know about that, it looks like our system is having trouble reducing the shipping price. I've granted you $4.00 in store credit to counteract this and set it to be applied to your next subscription shipment. :)

- Erik Keith

[BobROE]

Sounds good.