The other night I signed up for three subscriptions: Adventure Path, Campaign Setting, and Player Companion.
For whatever reason it says it declined my card, but I've got no record of that on my billing history online. Also according to my account with the credit card company, I'm in good standing and it should take.
I know you were having some trouble a day or two ago with orders being declined when they shouldn't have. Perhaps I"m one of those cases. Is there anything you can do? Do I need to do anything to get it going again, or is there something you can do on your end?
The order # is: 3021132
Thank you.
Yeah, it looks like the bug that's been affecting new subscriptions. I've wrestled things into place, and it should be good now. Terribly sorry for any inconvenience.
You should see a shipping update soon!
If I can help with anything else, please let me know.
Thanks!
Sharaya
No problem. Things happen...
I hope whichever bug it was you wrestled with wasn't Dire-sized.
Thanks so much for the quick response. It took all of one hour to get back to me. You and the rest of the Customer Service Representatives should be giving How-To clinics to other businesses around the country.
It was not a dire-sized bug.
In general, it's more like swarms of smaller bugs... Lots of swarms. Of lots of tiny bugs.
You're quite welcome! Glad to help! :)