Gift certificate stuck in 'saved for later' in shopping cart


Customer Service

Contributor

As I posted here, I accidentally set a gift certificate to be saved for later in my shopping cart. Unfortunately, I keep getting an error when trying to access my shopping cart from any browser.

Would it be possible to clear that out from my saved for later so I may try to buy things again?

Customer Service Representative

I'm very sorry for any inconvenience with this. It seems there may be a larger technical issue affecting your account. We're looking into what may be causing the problem, and trying to find a solution. I'll update you as soon as we have more information.

If you have any further questions, please let me know.

Thanks!
Sharaya

Contributor

Any word on how this is going? It's no rush, but I'd really like to give you my money!

Customer Service Representative

We're still looking into it, but haven't found an answer yet. This is a really weird bug that we haven't seen before.

Very sorry for any inconvenience!
Thanks for checking back in.

-Sharaya

Customer Service Representative

It sounds like this has been straightened out, and you should be good to go know. Sorry for the delay and for any inconvenience.

If I can help with anything else, please let me know.

Thanks!
Sharaya

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