Order 3009101


Customer Service


This is a replacement order, my original product was defective and missing pages. I originally paid for USPS priority shipment and received my original order within 4 business days. I want my replacement order processed ASAP please and shipped via the same method I paid. I currently do not have that for which I paid and you will exceed the original fulfillment deadlines if not shipped tomorrow. I will contact my card vendor and dispute the charge if immediate resolution is not forthcoming.

Customer Service Representative

I have checked your order and updated the replacement to Priority shipping. It looks like it should be shipping out of the warehouse soon.

Thanks!
Sharaya


Sharaya wrote:

I have checked your order and updated the replacement to Priority shipping. It looks like it should be shipping out of the warehouse soon.

Thanks!
Sharaya

Awesome thanks for checking on it for me.

Customer Service Representative

To head off any confusion:

Your confirmation email will say that it was sent with Standard shipping.

I checked with warehouse to confirm that they did actually change it to Priority shipping before it left it the building. Unfortunately, there seems to be a bug in the system that did not update the email notification system as well. But, rest assured, it has been sent Priority.

Thanks!
Sharaya

Community / Forums / Archive / Paizo / Customer Service / Order 3009101 All Messageboards
Recent threads in Customer Service