February Subscriptions


Customer Service

Contributor

Howdy. I have some stuff that came up and it will be tight for my subscriptions on the 6th. Can I have the authorization on my subs delayed until the 14th? Thanks!

Dark Archive Customer Service Representative

I have suspended your subscriptions and you should be receiving a confirmation email shortly. To reinstate your subscriptions you will need to contact us when you are ready for them to resume.

~Justin Riddler
Customer Service

Contributor

Hi there. Please resume my subscriptions. Thank you!

Diego

Customer Service Representative

I have unsuspended your subscriptions. You should receive an email with your updated order information.

If you have any other questions or concerns, please let me know.

Thanks!
Sharaya

Contributor

Thank you very much! It looks like it is inmy sidecart. Is it possible to push it through right away? (order 3015674)

Thanks!

Diego

Customer Service Representative

I have moved the items out of your sidecart to an order. I sent you an email confirming the new order.

If I can help with anything else, let me know.

Thanks!
Sharaya

Contributor

Thank you very much! It looks like my Modules and Card Game subscriptions are still suspended though. Can I have those unsuspended also?

Customer Service Representative

Thanks for bring that to my attention.

It looks like the Modules is active (there was just nothing released on that line this month).

Your Pathfinder Adventure Card Game subscription should now be active again (not quite sure why that one didn't stick as unsuspended with the other ones). The Fortress of the Stone Giants Deck is currently in your sidecart. Would you like that to ship now, or hold it for the March subscription shipment?

Thanks!
Sharaya

Contributor

Go ahead and push it through right away. Thanks!

Diego

Customer Service Representative

I have moved the Fortress of the Stone Giants Deck out of your sidecart into a new order. You should get an email confirming this order. It should leave our warehouse soon.

If I can help with anything else, please let me know.

Thanks!
Sharaya

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