RSS Facebook Twitter Email
Community / Forums / Archive / Paizo / Customer Service

Order #2888963

Customer Service

Search Thread

Search this Thread:

Dear Paizo:

Is there any update on this order? I saw that you're still backlogged from the Great Golem Sale, but I didn't see any major updates and am getting worried because some of the stuff in this order has gone out of stock.

Thanks!
Lantern Lodge Customer Service Dire Care Bear Manager

After doing some investigations, one of the items was marked as orderable when out of stock when it shouldn't have been. I'll send you an email with the details.

thanks
sara marie

Thanks for the update! Does this mean my order can now be shipped soon?
Lantern Lodge Customer Service Dire Care Bear Manager

Yes!

Hooray! Thank you for fixing it.

So, hilariously, I amended this order on the 15th, the day before it was likely to ship out, because I could no longer resist the holiday sale. I know it hasn't quite been 11 business days yet, which was the new ship estimate, but I wanted to make sure that this hadn't fallen off the conveyer belt again and gotten stolen by cave raptors.

Is everything still on track for this (now bigger) order?
Dark Archive Customer Service Representative

Your order is currently awaiting the following items from our supplier:
-=-=-=-=-=-=-=-=-=-
CHXXS1487 Roman d4 Die: Speckled—Arctic Camo
KOP12501 d12 Hit Location Die Opaque
-=-=-=-=-=-=-=-=-=-

The Chessex dice are currently on schedule for their estimated arrival, however the Hit Location die looks like it may be behind schedule for fulfillment.

If you would like to cancel either of these items, or move them to a separate order, just let me know.

~Justin Riddler
Customer Service

Can you please remove the KOP12501 and 5 of the Arctic Camo CHXXS1487 from the order?

This should leave 5 Arctic Camo and the 5 Urban Camo I just added.

Thanks!
Dark Archive Customer Service Representative

Hey there,

I have made these cancelations. You can verify this change from your Order History page.

~Justin Riddler
Customer Service

If the CHXXS1487 are still holding this order up, please remove them so that everything else can ship.

If they have come in and the order just got lost in the shuffle, I would be happy to have them.

Thanks!
Customer Service Representative

It looks like CHXXS1487 very recently came in, as your order (including that item) is now on the list to be picked by the warehouse. You should be receiving a shipment update in the near future.

If you need help with anything else, let us know.

Thanks!
Sharaya
Community / Forums / Archive / Paizo / Customer Service / Order #2888963 All Messageboards
Recent threads in Customer Service