
Lord Castellian |
After trying to buy the Pathfinder Core Rulebook, and Beastiary, my transactions were all declined. After looking up the problem, found out about the whole "strict billing address" policy.
Long story short, I've now got seven pending transactions, and my debt card is locked until I can make a trip to the bank tomorrow.
I'm pretty sure I DID actually list the correct billing address, unless my bank decided to list it with a space somewhere or something. I checked with a representative online, and they confirmed that my listed address was the same as the one I put down for my billing address.
Is there any way I can get some help with this? I don't really want to keep trying to use my debt card, as I kinda lost access to all of my money for the moment, what with it being locked and all.

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Hey there,
Looking at your shopping cart, your transaction was approved by your bank but denied by our system because your billing address does not match exactly what your bank has on file. I have placed an authorization reversal request in for each attempt, and usually your funds will be released within 5 business days, however your bank controls when these fund become available.
The items are still sitting in your shopping cart waiting for you to finish checking out.
The easiest way to make sure you have your billing address correct is to go to your bank's website and view your billing address, then make sure you enter the information into our website exactly how it is displayed on your bank's website. The system can be a bit stringent as to what it will or will not accept, with sometimes capitalization mattering. If you are unable to get your order to go through on the next attempt, please send us an email:
~Justin Riddler
Customer Service