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I have the deluxe subscription and received two shipments of the 5 variants of the Pathfinder comics #1 and #2 (separately). I'm somewhat disappointed they weren't bagged or boarded, and all were loose in a normal mailer. One of the orders arrived ok, but they were still dinged up on the corners from moving around during handling.
However, the other shipment of comics was crushed on one corner and the entire folder was bent in half. All the comics are damaged. Order # 2255204.
Two questions: can something be done about the damaged shipment? And, I'd like to keep the subscription, but I'm seriously considering cancelling because of the way these are being shipped without any protection. Can you send some feedback to your shipping department and have these sent with better protection? I buy and sell comics all the time online, and there are many ways this can be done with minimal extra cost.
All that aside, I am enjoying the comics!
Thank you
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I've set up a replacement order for 2255204 that will go out with comic #3 (or by itself if you decide to cancel).
Our mailers specifically say "Do not bend" on them, the post office disregarding that is not something we are able to control, however it thankfully happens very rarely. If you notice that shipments are continually getting bent in half, let us know! If extensive damage is consistent, we generally recommend shipping to a different address (ie work or a family members), choosing a different shipping method or having a chat with the postal worker or the manager at the local post office.
For the most part, our mailers do provide adequate protection for getting orders to the recipient in excellent condition. We have looked into other mailing options for the comics (ie bags and boards) and unfortunately on the scale we are shipping standard cover comics, it is not at all feasible, both in terms of workload and cost.
Unfortunately, it is the nature of shipping books that a few might come with dinged corners. The standard covers for the comics are not intended as collectibles and if pristine condition is of the utmost importance to you, you may want to consider getting them from your local comic book shop. It might seem odd for me to suggest purchasing things elsewhere, but our top priority is that you are happy and satisfied with your comics and we'd rather have you happy and getting them locally than not getting them at all or getting dinged copies that you are not satisfied with.
Let me know if you have any further questions!
thanks
sara marie
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I also received a package with damaged comics. In this case it was water damage. A quarter of the shipping envelope was soaked and it seeped into all three comics therein.
Order # 2234732
The following products are included in this shipment:
1 x Pathfinder #2 (Standard Cover?Lucio Parillo)
1 x Pathfinder #2 (Standard Cover?Erik Jones)
1 x Pathfinder #2 (paizo.com Exclusive Cover)
Director of Sales
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I also received a package with damaged comics. In this case it was water damage. A quarter of the shipping envelope was soaked and it seeped into all three comics therein.
Order # 2234732
The following products are included in this shipment:
1 x Pathfinder #2 (Standard Cover?Lucio Parillo)
1 x Pathfinder #2 (Standard Cover?Erik Jones)
1 x Pathfinder #2 (paizo.com Exclusive Cover)
I'll make sure replacements go out with your next subscription shipment.
Thanks,
cos
PS: It's generally a better idea to create a new thread with a request, as we rarely go back and check a thread that we consider "answered". :)
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I also received a package with damaged comics. In this case it was water damage. A quarter of the shipping envelope was soaked and it seeped into all three comics therein.
Order # 2234732
The following products are included in this shipment:
1 x Pathfinder #2 (Standard Cover?Lucio Parillo)
1 x Pathfinder #2 (Standard Cover?Erik Jones)
1 x Pathfinder #2 (paizo.com Exclusive Cover)I'll make sure replacements go out with your next subscription shipment.
Thanks,
cosPS: It's generally a better idea to create a new thread with a request, as we rarely go back and check a thread that we consider "answered". :)
Okay, thank you. I'll keep that in mind.