My debit card was recently compromised and I am in the process of getting a new one. The payment information I entered at the time of pre-ordering the Rise of the Runelords anniversary hardcover and subscribing to pathfinder battles is no longer valid. I am not certain when these items will ship, but I was told that the whole fraudulent use of my card process and clearing up the mess could take up to three months. I do not wist to lose either of these items. Is there any way I can delay payment and shipment until the mess with my bank account is resolved? I should be able to get a prepaid card in two weeks or so to cover the RotR Hardbound if this is an issue, but my bank card is vital to covering my subscription.
Director of Sales
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I am very sorry to hear about your compromised card! That seriously sucks. :( Rest assured that we strive to be the least of the headaches you'll be dealing with in this process.
Don't worry about your preorder or your subscription too much. When you get everything straightened out, just pop by your My Payment Methods page and update your information there. If we try to run the payment method in the meantime and it fails, what happens is that the system will send you an automated email. From that point, you then have six weeks or so before we do anything to the order.
As for the orders themselves, the RotRL Hardcover is coming out in early July (about 3-4 weeks from now), and the next Pathfinder Battles shipment will be in August. So you have plenty of time.
Thanks,
cos