Order History Not Working


Customer Service

Scarab Sages

When I try to access my Order History for my account, I get the following message:

Sorry, there was a problem handling your request. The system administrator has been notified.

Please contact customer.service@paizo.com if you continue to have difficulties.

Not sure if this is a global issue, but it's been that way for the past few days.

Paizo Employee Director of Sales

SageSTL wrote:

When I try to access my Order History for my account, I get the following message:

Sorry, there was a problem handling your request. The system administrator has been notified.

Please contact customer.service@paizo.com if you continue to have difficulties.

Not sure if this is a global issue, but it's been that way for the past few days.

Me: Did you take a look at SageSTL's problem?

Gary: No, not yet.

Me: Well, I replicated his error and got the same thing.

Gary: Oh, ok. Let's see...

Oh! A NullPointerError! Neat! I noticed that this morning, but wrote it off as something that could never happen. I'm going to check this out!

::Gleefully dives headlong into his computer::

Me: ...

...

Ok, then. I'll just let Sage know that you're on it.

Paizo Employee Senior Software Developer

This should be fixed now.


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

You just have the love these errors that could "never" happen.

Sczarni

Cosmo wrote:
SageSTL wrote:

When I try to access my Order History for my account, I get the following message:

Sorry, there was a problem handling your request. The system administrator has been notified.

Please contact customer.service@paizo.com if you continue to have difficulties.

Not sure if this is a global issue, but it's been that way for the past few days.

Me: Did you take a look at SageSTL's problem?

Gary: No, not yet.

Me: Well, I replicated his error and got the same thing.

Gary: Oh, ok. Let's see...

Oh! A NullPointerError! Neat! I noticed that this morning, but wrote it off as something that could never happen. I'm going to check this out!

::Gleefully dives headlong into his computer::

Me: ...

...

Ok, then. I'll just let Sage know that you're on it.

*sigh*

Wish lists and combining shipping subsciptions with non subscriptions just got held back another week

Spoiler:
just kidding

Scarab Sages

Cosmo wrote:
SageSTL wrote:

When I try to access my Order History for my account, I get the following message:

Sorry, there was a problem handling your request. The system administrator has been notified.

Please contact customer.service@paizo.com if you continue to have difficulties.

Not sure if this is a global issue, but it's been that way for the past few days.

Me: Did you take a look at SageSTL's problem?

Gary: No, not yet.

Me: Well, I replicated his error and got the same thing.

Gary: Oh, ok. Let's see...

Oh! A NullPointerError! Neat! I noticed that this morning, but wrote it off as something that could never happen. I'm going to check this out!

::Gleefully dives headlong into his computer::

Me: ...

...

Ok, then. I'll just let Sage know that you're on it.

LOL! Thanks, guys, you rock. It's working great now.

The Exchange

Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
Cosmo wrote:

Me: Did you take a look at SageSTL's problem?

Gary: No, not yet.

Me: Well, I replicated his error and got the same thing.

Gary: Oh, ok. Let's see...

Oh! A NullPointerError! Neat! I noticed that this morning, but wrote it off as something that could never happen. I'm going to check this out!

::Gleefully dives headlong into his computer::

Me: ...

...

I'm with Gary, there's some sort of visceral thrill to tracking down and killing null pointer errors. :D

Sczarni

Void_Eagle wrote:
I'm with Gary, there's some sort of visceral thrill to tracking down and killing null pointer errors. :D

Don't get em wrong - I totally agree there! some days I just get too many of them though (programmer analyst). And they're almost always because of a custom that the customer has. Why can't everybody use standard functionality

Spoiler:
what were we talking about again?

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