Greetings,
I ordered the "Shackled City" book on August 10, 2011 and it said that it shipped the same day, but it hasn't arrived yet :/
Director of Sales
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Greetings,
I ordered the "Shackled City" book on August 10, 2011 and it said that it shipped the same day, but it hasn't arrived yet :/
Hmm... it did ship out on the 10th, via the standard postal rate, so it should have arrived in 4 to 8 business days. Today is the 16th business day, so the package is definitely running late at this point. Unfortunately, this is not a trackable shipping method, so the only means we have at our disposal to determine whether the package is missing, or just delayed, is to give it more time to arrive. Therefore, please give the package a bit longer to show up, and if you still have not seen it by the end of next week, let me know and I will get you set up with a replacement shipment.
Thanks,
cos
Will do,
Thank you for the prompt response
Greetings,
I ordered the "Shackled City" book on August 10, 2011 and it said that it shipped the same day, but it hasn't arrived yet :/Hmm... it did ship out on the 10th, via the standard postal rate, so it should have arrived in 4 to 8 business days. Today is the 16th business day, so the package is definitely running late at this point. Unfortunately, this is not a trackable shipping method, so the only means we have at our disposal to determine whether the package is missing, or just delayed, is to give it more time to arrive. Therefore, please give the package a bit longer to show up, and if you still have not seen it by the end of next week, let me know and I will get you set up with a replacement shipment.
Thanks,
cos
Well, It's the end of the week, but I still haven't seen it :(
Well, It's the end of the week, but I still haven't seen it :(
I have created a replacement order and sent you a confirmation email.