Confusion with Order 1705814


Customer Service


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

This was entirely caused by my actions.

I paid for the PDFs in this order yesterday on my own computer. The order, as I placed it, did not include the Evocative City Sites Print/PDF bundle. According to the email receipt I received, I was charged US$68.15 for the PDFs only.

However I downloaded the PDFs on the family connection, which has a broadband internet connection instead of dial-up. While doing so I added the Evocative City Sites Print/PDF bundle to my cart to purchase later.

Only to discover that the contents of my cart still contained the PDFs of my already completed order because I'd been already logged into the Paizo site on the other computer.

Eventually the contents of the cart disappeared, and I assumed the Evocative City Sites stuff had gone with it. However I checked my account today and found that the bundle had been added to order 1705814 according to your records, and that it is in 'Pending' status. On the other hand, the PDF portion is not in my downloads which is one less issue to worry about.

Could you please cancel the pending shipment? To the best of my knowledge I haven't paid for the book, much less for the shipping for it.

RPG Superstar 2008 Top 32

Paul: I've moved the Evocative City bundle back to your shopping cart. Thanks!

I'm also fixing the bug that allowed you to do this so it won't happen to anyone else.


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber
Ross Byers wrote:

Paul: I've moved the Evocative City bundle back to your shopping cart. Thanks!

I'm also fixing the bug that allowed you to do this so it won't happen to anyone else.

Thanks for sorting that out. I'm glad there was enough info to track down the bug so you can fix it.

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