#1593549

[Kruelaid]

Hi Liz,

As you may know I moved a couple of weeks ago (still haven't added my new addy to my account but will soon).

Anyway, I'm still in touch with the company where I was receiving my subs until January and order #1593549 still has not arrived there.

I'm in no hurry... but I never actually had anything disappear in my years of subs (only sent to wrong addy by Paizo's comp) and I wonder how long you guys like to wait before we conclude that it is missing.

It's been two months now.

Thanks!
Karlis

[Cosmo]

Kruelaid wrote:

Hi Liz,

As you may know I moved a couple of weeks ago (still haven't added my new addy to my account but will soon).

Anyway, I'm still in touch with the company where I was receiving my subs until January and order #1593549 still has not arrived there.

I'm in no hurry... but I never actually had anything disappear in my years of subs (only sent to wrong addy by Paizo's comp) and I wonder how long you guys like to wait before we conclude that it is missing.

It's been two months now.

Thanks!
Karlis

We don't really have a hard-and-fast length of time, per se, other than "a long time". It definitely, has been a long time already, but whether or not it's been long enough is hard to determine. If a package is being returned, it can be in transit for a very long time, indeed.

Let's give your books another couple of weeks to arrive. If you have not seen them by then (and they have not been returned to us), then I will see that you are set up with replacements.

Thanks,
cos

[Kruelaid]

Cosmo wrote:

Kruelaid wrote:

Hi Liz,

As you may know I moved a couple of weeks ago (still haven't added my new addy to my account but will soon).

Anyway, I'm still in touch with the company where I was receiving my subs until January and order #1593549 still has not arrived there.

I'm in no hurry... but I never actually had anything disappear in my years of subs (only sent to wrong addy by Paizo's comp) and I wonder how long you guys like to wait before we conclude that it is missing.

It's been two months now.

Thanks!
Karlis

We don't really have a hard-and-fast length of time, per se, other than "a long time". It definitely, has been a long time already, but whether or not it's been long enough is hard to determine. If a package is being returned, it can be in transit for a very long time, indeed.

Let's give your books another couple of weeks to arrive. If you have not seen them by then (and they have not been returned to us), then I will see that you are set up with replacements.

Thanks,
cos

I've been in no hurry on this because I am sort of traveling and working, but I thought I should do something.

So my former coworkers still have not seen this package.

The only problem is my new mailing address is in British Columbia and Canada Post is on strike last I heard.

Would it be ok for you guys to send it to my brother in Seattle?

[address redacted]

[Sara Marie]

Kruelaid wrote:

I've been in no hurry on this because I am sort of traveling and working, but I thought I should do something.

So my former coworkers still have not seen this package.

The only problem is my new mailing address is in British Columbia and Canada Post is on strike last I heard.

Would it be ok for you guys to send it to my brother in Seattle?

I've set up a replacement order to ship to the address provided. Please double check the confirmation email to make sure it was entered correctly. (And I have already talked to the tech team about how the email confirmation is wonky for replacements of subscription items. "In the next week or so" should be 2-6 business days).

[Kruelaid]

Thank you Sara, everything is in order. Get it, "in order"
HAHA... hehe... ok that's not even remotely funny.