Forgive my curiosity, but it's the first time that I see this messageboard (bought a couple of PDF's in the past, but never delved deeper), do you prefer to reply to customers here, or through emails?
I'm asking this because my order #1507299 is still 'stalled' even after adding more funds to my prepaid card, really there is a problem with this card (received no reply to my emails yet, and I've successfully used the same card here two months ago)?
Thank you for your help.
Director of Sales
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Forgive my curiosity, but it's the first time that I see this messageboard (bought a couple of PDF's in the past, but never delved deeper), do you prefer to reply to customers here, or through emails?
I'm asking this because my order #1507299 is still 'stalled' even after adding more funds to my prepaid card, really there is a problem with this card (received no reply to my emails yet, and I've successfully used the same card here two months ago)?Thank you for your help.
I have reprocessed your order and we will be getting it shipped out to you as soon as possible.
We have no preference for whether you use the customer service email or here for your customer service questions or concerns. However, the email has a much larger volume of requests so the queue will probably be longer.
Thanks,
cos
I have reprocessed your order and we will be getting it shipped out to you as soon as possible.
Gee THANKS for the quick answer, I truly hope you're not restarting the entire "Should ship from our warehouse within 4 to 9 business days" process again , just checked the site of my debit prepaid card, I've 'lost' in Financial Limbo the payment money a second time ($47.87 x 2, VISA still has the first payment somewhere), and I've seen first hand what happens "If an authorization expires before we ship your order, we must re-authorize the card before we can settle the charge" ( http://paizo.com/paizo/faq#v5748eaic9n0t )...
Let's pray for the best!!
Received my order today, thank you very much again for your help!!
I've a second question however: if in the future I want to place a "Should ship from our warehouse within 4 to 9 business days" order again through the same prepaid card (the only card I have, unfortunately), do you think it would be advisable/wise if I also post a thread here? Any suggestions?
A "Ciao e Grazie" from Italy!