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I just got my order from Paizo and I was overjoyed with it until I dug down to the bottom and realized I was missing something. My subscription for Pathfinder #37 (souls for smuggler's shiv) was missing. If I could get a replacement shipped to me I would really appreciate it.
Also, I placed an order for a few books to be shipped with my next subscription shipment. It skipped the one that should be shipping soon, which I can understand as I assume that one is already being processed, but it says that the shipment with the order will be shipped in two boxes. Is there any way I can cut it down to one box, since saving on shipping was the reason I delayed the order.
Thank you very much.
Director of Sales
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I just got my order from Paizo and I was overjoyed with it until I dug down to the bottom and realized I was missing something. My subscription for Pathfinder #37 (souls for smuggler's shiv) was missing. If I could get a replacement shipped to me I would really appreciate it.
Also, I placed an order for a few books to be shipped with my next subscription shipment. It skipped the one that should be shipping soon, which I can understand as I assume that one is already being processed, but it says that the shipment with the order will be shipped in two boxes. Is there any way I can cut it down to one box, since saving on shipping was the reason I delayed the order.
Thank you very much.
I apologize for the missing book! I will send a replacement #37 with your #38.
Our system will automatically split shipments into multiple packages if it will lower the shipping and handling fee overall (i.e. if it is more expensive to ship it all in one box, by weight). This is why your package was being split.
I went ahead and moved two of the three books in your sidecart into your #38 order. It was the hardcover which was causing the shipment to be split into two packages. The hardcover remains in your sidecart to ship with the next subscription shipment (next month). If this will cause this one to be split up as well, then you can always just have it shipped by itself by hitting "Ship As Soon As Possible" button in the Sidecart section of your My Account page.
Thanks,
cos
Everything has arrived, thank you.
Huzzah! Glad to hear it.