Director of Sales
|
Hi I originally asked for this order to be added to my subscription but given that's a long time coming and your stupid 'validate card then not charge it for an eternity' policy, I would like it sent now please. I emailed customer service and have received no reply!!!
Thank You
Andrew Bigwood
Your order shipped out to you first thing this morning. And Mr. Bett's is correct that it is the policy of the credit card company that we cannot charge for anything until it is shipped out to you.
Thanks,
cos
|
Yes but we have had this 'discussion' before Paizo is the ONLY company that authorizes the card, puts the money back in after authorization then takes it out again once it ships. I'm not going to argue with you. What I have stated is FACT. You are the only company that does this and I order gaming products (as well as other things) from all over the world often. Please stop with the 'it's the credit card company' stuff it's getting really old.
Actually... almost every brick and mortar store does this. They authorize the amount and place a hold when they swipe the card in front of you, but don't actually charge the card until they close out at the end of the day. You normally can't see this on your bill, because the actual charge takes the time of the authorization when the charge comes through. This means the store pays minimal posting charges to the CC companies as they are sending only one batch to process.
Hotels are more transparent about it - they authorize your card when you check in for that amount your projected stay is after tax + 20%. This 20% is supposed to cover phone calls/movies/drinks/damage charged to your room. They don't charge the card until after midnight the day you check out. This is also why if you do extended stays at hotels, they will normally charge you monthly, as these hold only last 35 days or so.
Gas pumps authorize your card for about $1.50 (at least around here) to make sure your card is valid and not reported stolen before allowing you to pump gas, and sometimes don't charge the card for up to a week after you drive away.
Edit: sorry if the above sounded snarky, I just wanted to point out that paizo is not the only ones who do this.
RPG Superstar 2009 Top 32
|
I AM NOT STUPID NOR A MORON I UNDERSTAND HOW MY OWN BANKING AND FINANCES FUNCTION.
I'm not sure that you do understand what's happening or else you wouldn't get so rude and defensive at people trying to explain things to you.
Paizo is the only one who authorizes then doesn't charge for sometimes up to 2 or 3 weeks meaning the money effectively goes back into the account and then comes out again when it is finally charged. Of course those things you mentioned authorize and then charge but it does not take weeks to do so it's a day or so at the most. In 35 odd years of banking Paizo is the only company I have dealt with that does this. But please continue to point out the obvious especially when it has no bearing on the argument.
I'm not sure where you're getting the '2 or 3 weeks' from. I've had problems with the authorisation before when ordering both .pdfs and print products in the one order, but this was a matter of being charged seperately for each product and the authorisation figure not matching the two seperate ammounts (this was a while ago though and I try not to do it anymore if I can avoid it, although recently one went through no problems). The only reason that something would be taking 2 or 3 weeks to process is if it's a pre-order or stock that isn't kept on hand in Paizo's Warehouse.
But please continue to point out the obvious especially when it has no bearing on the argument.
It actually does have some bearing on the argument. When you create an order on Paizo (as with the some of the above mentioned items) it creates the authorisation to make sure that your card has the right amount of money in the account to pay for the purchase. When the item is shipping, this authorisation is processed and the charge is finalised, with the amount being debited from your account. If there is no delay on shipping, then the authorisation simply turns into the charge and there's no visible difference to your account.
If however there is a delay between when you create the order and when the order ships (as in a pre-order), then after a period (which differs from financial institution to financial institution) the authorisation is cancelled and the funds are once more available. Then, once the order is ready to ship, the charge is made again to your card, this time resulting in the authorization being processed as above and the money being debited. I have had this exact scenario happen to me, so I know for a fact that this is what occurs.I agree that Paizo's system is a little different in appearance from others and as stated have had problems with it before, but the end result is the same despite the beginning process working a little unconventionally.
Was that 'snarky'?
NO, you're not being 'snarky' you're just being plain rude.
If you have such a problem with the system, then why not order your books through a Brick and Mortar store, or if you must do it online then via somewhere else like Amazon?
|
OK I'll say it again. Paizo is the only one who authorizes then doesn't charge for sometimes up to 2 or 3 weeks meaning the money effectively goes back into the account and then comes out again when it is finally charged. Of course those things you mentioned authorize and then charge but it does not take weeks to do so it's a day or so at the most. I AM NOT STUPID NOR A MORON I UNDERSTAND HOW MY OWN BANKING AND FINANCES FUNCTION. In 35 odd years of banking Paizo is the only company I have dealt with that does this. But please continue to point out the obvious especially when it has no bearing on the argument. Was the 'snarky'?
Yes.