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This month I got lucky, got my PDF on Wednesday (18th) and physical book on Saturday (live in Colorado, so my books don't have too far to travel. I also pay for the expensive shipping because I am lucky enough to have the disposable income to do so). There have been plenty of months where I don't have the book until street date or later.
When the May books were pushed back more than 6 weeks due to a customs hold on the container, I was pretty disappointed. Mostly because I was so looking forward to Malevolence (which is great by the way, super recommend!). Needing to wait that long didn't effect my ultimate enjoyment of such a great adventure.
I live in NM and it is becoming more common not to receive most things until after street date.
Arizona here. PDF on Wednesday the 18th and dead tree version Wednesday the 25th. My deliveries have been arriving pretty consistently seven days after shipping. I use the cheapest USPS option.
I do too.
Customer Service Manager
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I posted a similar thing in another thread but wanted to add the information here too:
I know there were a lot of people who were watching the individual product page for Secrets of Magic and seeing the release date as August 25 right up until the 24th when it was updated to September 1st, and that this caused confusion and frustration for folks who were looking forward to it dropping on the 25th.
This issue was user error on my part. When we realized the dates were going to change, I went to go update the changes on the August Product Group, and somehow either missed or missed saving the change to the retail release date field. No one who works directly with the Product Groups realized that date was still set for Sept 25th until Tuesday, and even at that point I didn't realize that was the field from which the website took the exact date data (I had it in my head that it pulled the exact date from a different part on the product's individual page).
I'm sorry for the confusion and frustration caused by this and thank everyone for their patience.
~sara
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Sara Marie, we know that you guys bust your buns to get this stuff out on time to us. I wanted you to know that you are appreciated! Things happen, we get it. Keep up the great work.
Super eager to get the Secrets of Magic delivery, but nothing yet and the tracking number on the order isn't working (checked the last few days). Hoping it just appears, but any way to find the status?
Any chance we might get an update about September releases?
Humbly,
Yawar