Personalizer working strangely


Customer Service


I'll tell it to personalize, I wait a minute or three, and then when I check back it has the "Personalize this file" in dark blue and the DL is still darkened out. So I then tell it to personalize again, and it starts the DL.

Weird.

Paizo Employee Director of Sales

Robert Miller 55 wrote:

I'll tell it to personalize, I wait a minute or three, and then when I check back it has the "Personalize this file" in dark blue and the DL is still darkened out. So I then tell it to personalize again, and it starts the DL.

Weird.

Just to be sure... You are able to get your PDF, then?


Cosmo wrote:
Robert Miller 55 wrote:

I'll tell it to personalize, I wait a minute or three, and then when I check back it has the "Personalize this file" in dark blue and the DL is still darkened out. So I then tell it to personalize again, and it starts the DL.

Weird.

Just to be sure... You are able to get your PDF, then?

Yes, by telling it to personalize it a second time.

Paizo Employee Director of Sales

Robert Miller 55 wrote:
Cosmo wrote:
Robert Miller 55 wrote:

I'll tell it to personalize, I wait a minute or three, and then when I check back it has the "Personalize this file" in dark blue and the DL is still darkened out. So I then tell it to personalize again, and it starts the DL.

Weird.

Just to be sure... You are able to get your PDF, then?

Yes, by telling it to personalize it a second time.

Ok.

In that case I will make sure this is brought to the attention of the relevant parties. :)

Thanks,
cos

Paizo Employee Senior Software Developer

Relevant party here. :-)

We're looking at rearchitecting the personalizer at some point in the future, but for now you might want to refresh the page a little sooner than it says. Most PDFs can be personalized in just a few seconds, with the core rulebook being a notable exception.

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